About us.
We are a mail order and mobile supply company that has been trading since 1970. Supplying both trade and public with all their vehicle and transport consumable requirements at competetive prices.We pride ourself on giving a personal transaction and like to think while bussiness and all work is serious, life is a little easier with a hint of humour.
E.mail.
mail@motor-factors.com.
E-mail With any genuine questions or problems you may have, be aware that spam and rude pictures of your wife will automatically be filtered out by our anti virus software so please keep it simple.
We are happy to receive and answer problems no matter how trivial and we are by nature thick skinned and friendly
Goods policy.
We always try to ensure that the products we sell are of the highest quality, and we appreciate any comments or suggestions .All specifications & recommendations are given to the best of our knowledge but we will not sell inferior products just because they are cheaper as in our experience we will only get them returned. It is the responsibility of the user to ensure that the materials chosen are suitable for the application to which they are put. No liability is accepted for their application.
How to order.
By post.
Fill in the order form with the items required and click on
CASH ON DELIVERY,
UK & EEC please add VAT and then add postage to order price,
Post payment by cheque /postal order /bankers draft to
Royale Motor Factors,
please send us the,
order and we will,
e mail you,
our company
address.
Upon clearance of payment we will then post the order to you and you will receive e mails throughout letting you know of progress made.
Please make cheques payeable to Royale Motor Factors.
Alternatively pay by plastic.
We accept Access, Visa, Mastercard, Solo, Maestro ect.ect.ect…and we are a totally secure website using expensive encrypted mail to transfer all details.
Please provide card details with every order because we do not retain customers details.
By phone: 07885 768133.
Orders can be phoned at any time.
Please print your order off and just call us,
we will then either call you back or give you a landline number to reduce call costs.
Calls before 8.00am or after 6.00pm and at weekends will be met with a string of abuse by our sales department but that said please feel free to call.
If you encounter an anwser machine please speak clearly & leave your name and phone number and we will always call you back
By fax: 01902 851016.
Please print clearly & include your delivery address and name and phone number, card details (no card details please …we will ring you for those), otherwise payment as post details apply
Callers.
We can serve customers between 8.30am & 5.30pm Monday to Friday. Closed weekends, bank holidays and Christmas week (sorry about that but it is the only holiday we get and santa gets funny about us undermining him but anybody who goes around dressed like that is bound to be a bit touchy).
Carriage.
UK carriage.
- Orders under £100 (ex-vat), please add £6.95 carriage for U.K. mainland (except for Scottish highlands).
- Orders over £100 (ex-vat) are CARRIAGE FREE for UK mainland (except for Scottish highlands).
- Scottish highlands and islands, Isle of Wight, Isle of Man and Northern Ireland please ask for price.
- Goods over 2KG are usually sent by carrier (mainland) on 1 to 3 day delivery. Small orders are sent by the post.
- If you work anywhere between Stafford and West Bromwich or Telford and Stourbridge please contact us and we may be able to deliver free of charge if we have a van in your area.
Overseas orders,
(Incuding C.Islands). The easiest way to pay is by credit card, Access, Visa, Mastercard, Solo. We can also accept IMO, bankers draft. Payable to Royale Motor Factors, in UK Sterling. Carriage is charged at cost,(minimum £5). If paying by bank draft, bank transfer or IMO please ensure that any charges made by your bank for this service are charged to yourself, ie not deducted from the amount to be paid for the order value. Goods are normally sent by air.
For currency exchange rates you can use XE.com currency converter.
EEC Countries,
must add VAT at current UK rate, unless a VAT registered business and must then enter the full VAT number on the order form. |
